What does a tech job at Texas’ favorite grocery store look like? We went behind-the-scenes with three H-E-B employees to see how they spend their days.
Caitlin Knauss, Experience Designer
Where are you from?
How did you end up as an Experience Designer at H-E-B? Did you study this field in school?
Unfortunately, UX wasn’t really a thing when I was in college. I studied marketing because I was drawn to its focus on qualitative research. Right out of school I was a physical product designer in the bedding department for Kohl’s. I learned a lot about collaboration and what it takes to deliver a product. I found myself gravitating to some sort of design system organization, and once I understood what UX was it was a light bulb moment. To me, it’s the perfect marriage of left and right brain skills. I moved to Austin and worked in account management and then on some freelance projects while taking design courses at General Assembly. I ended up taking a full-time General Assembly boot camp in UX to build the foundation I needed. After that, I jumped into a full-time role at a startup, which was a great opportunity to broaden the spectrum of my experience.
See how these other H-E-B Digital employees spend their days.
For years, customers using SNAP benefits had to pay in store—but when COVID struck, we wanted customers to be able to use their benefits however they felt safest.
When COVID drove massive traffic to H-E-B’s online experience, we realized our work for the big game had been the perfect scrimmage.